Refund Policy

At Retro Vintages, customer satisfaction is our top priority. We want you to love your purchase and enjoy your shopping experience with us.

Return Eligibility

We accept returns within 30 days after you receive your order.

To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must include all original tags and packaging.
- Proof of purchase is required.

Non-Returnable Items

Certain items cannot be returned, including:
- Items that have been worn, washed, or damaged.
- Customized or personalized products.
- Clearance or final sale items.

Return Process

To request a return, please contact our customer service team at:

Email: support@retro-vintages.com

Please include:
- Order number
- Reason for return
- Photos of the product if there is a quality issue

Our team will review your request and provide return instructions.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:
- Refunds will be processed to your original payment method.
- Refund processing time may take 5-10 business days depending on your payment provider.

Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery. We will review the issue and provide a suitable solution.

Contact Us

If you have any questions regarding returns or refunds, please contact:

support@retro-vintages.com